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Home → Email → Usermin Email → Add email to Allow or Deny List

1.1. Add email to Allow or Deny List

The RJR Email system (specifically, Usermin), had the ability to mark email as Always Allow or Always Deny.  Since the system scores email based on sender, content, subject, attachments and additional characteristics and if it scores high enough, it is placed in your spam folder.  In some cases (not often), legitimate email may qualify based on what the sender composed or forwarded.  Email that scores very high (and matches the blacklist servers) are just discarded.  In turn, spam will also get through since we are balancing the need to block spam, but allow legitimate email through.  Spammers are very clever and will disguise their spam to look like legitimate email.

There is a way that you can whitelist (Always Allow) an email address for your individual account.  Remember, this bypasses the anti-spam system, so the email will also come through.  We have some of our clients do this for emails originating from overseas that are vendors.  Here are the steps:

1. Log into your email account (RJRSolutions.com home page and click Usermin)
2. Click on the Usermin link in the top left portion of your screen (above your name)
3. Click on the Mail link on the left navigation to expand the selections
4. Click on SpamAssassin Mail Filter
5. In the main window, click on Allowed and Denied Addresses
6. You will see a window with 4 tabs.  This area allows you to add Allowed Addresses and Denied Addresses, as well as some other options.
• ALLOW EMAIL ADDRESS:
  Make sure you are on the Allowed Addresses tab.  Simply type the email address you want in the box next to Senders To Never Classify As Spam and then click Save at the bottom of the screen.
• ALWAYS DENY EMAIL:
  Make sure you are on the Denied Addresses tab.  Simply type the email address you want to block in the box next to Senders to always classify as spam and then click Save at the bottom of the screen.
7. Once the main SpamAssasin Mail Filter window appears, click on Mail (top left corner) and then your Inbox.

Note: We maintain a server level list as well for blocking and aggressively keep it maintained to minimize spam traffic. 

As you may have noticed, the Usermin area contains other functions and options.  Please be careful if you are curious and want to see what else is available.  Many of the other options in this area are also available in the main Mail area of the email system.  If you do have any questions, please either call our office for help or send an email to [email protected] with your name, email and question.

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